Shipping & Returns

Shipping Fees

We offer free standard delivery on orders above 200€ in France.
Please note that free shipping will be applied to your order at checkout.

Metropolitan France — Delivery at home
Shipping costs vary depending on the weight of your package.

COLISSIMO
without signature*
COLISSIMO
with signature**
WeightDelays
5€7€+0-0,25kg2—5 business days
6€8€0,25-0,50kg2—5 business days
7€9€0,50-1kg2—5 business days
9€11€2kg2—5 business days
14€16€3kg2—5 business days
*Colissimo: Delivery directly to the mailbox if the size of the package allows it.
Indicative delivery time in working days for shipments in metropolitan France.

Europe zone 1— Delivery at home
Shipping costs vary depending on the weight of your package.

COLISSIMO
without signature*
COLISSIMO
with signature**
WeightDelays
12€14€0-0,50kg5—10 business days
15€17€0,50-1kg5—10 business days
18€20€1-2kg5—10 business days
23€25€2-3kg5—10 business days
*Colissimo: Delivery directly to the mailbox if the size of the package allows it.
Indicative delivery time in working days for shipments in metropolitan France.

The countries we deliver to:
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, MAlta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain.

Important information
All orders are shipped by Colissimo and may or may not require a signature upon delivery depending on your choice. You can specify an alternate daytime delivery address when ordering, for example your work address (recommended).

Delivery times are provided as guidelines only. Kindly note that delivery to rural addresses can result in longer delivery times.

Orders placed before 2:00 PM (CEST) will be shipped the same day. During the rare sale period, the large amount of order can result in longer delivery times.

Please note that during collection launches, the time required to prepare your order is extended. It takes 5 to 10 working days after validation of your order.

Taxes and customs charges
The prices of the products are expressed in Euros, excluding taxes (VAT not applicable article 293b of the CGI) and excluding customs duties. For orders outside the EU, customs duties are at the customer’s expense.
KAEMA cannot be held responsible for any actions and/or costs and/or taxes and/or delays due to customs over which it has no control.

Returns policy

Kaema has a 14-day return policy: you have 14 days from when your order is delivered to ship/postmark it back to our return center for a refund or exchange.

Any claim regarding the delivery of Product(s) must be submitted in 14 working days following receipt of the Product(s). They must be sent in their original condition (packaging, accessories, tag, etc.) and according to the following shipping conditions. The customer must contact the customer service beforehand via e-mail at EMAIL to obtain a return label and the “Return Authorisation Form” enclosed with the order as well as any information relating to the shipping. No parcel shall be accepted if not asked to the customer service first.

The Product(s) must be returned to:

Kaema
179 Rue Marcadet
75018 Paris
France

Any parcel returned after the prescribed timeframe shall be refused and returned to the sender. No parcel returned as cash on delivery shipping shall be accepted, whatever the reason. The costs and risks pertaining to the return of Product(s) are borne by the sender.

In order for the customer service to accept the return, the Product(s) must be returned in full condition in its original packing, undamaged, with its label attached, not worn, accompanied by all of its accessories, and a copy of the purchase invoice.

The Customer shall not have to justify the reasons or pay penalties, with the exception of return costs and all potential customs duties.

Kaema cannot be held responsible in the event of loss, theft or damage of the parcel. Parcels for which the Customer’s identification (surname, first name, address and return code) is not possible shall be refused.

On receipt of the Product(s) returned by the Customer, the customer service shall send a confirmation of receipt of the Product by e-mail at : orders@kaemastudio.com